'Legislating for Success'

The Service procurement process has evolved in such a way that is has become detrimental to the parties it is intended to serve. This is true across all sectors and geographies. Even Europe, which has traditionally been less litigious than the US, seems to be driven by the same procurement agenda of mistrust and blame - the default position being conservation and self-protection rather than collaboration and innovation. When both parties focus almost exclusively on what can go wrong and who’s at fault the really important matters become secondary, and legislating for failure alone results.

EightyTwenty Insight advocates a new and higher-value approach - 'Legislating for Success'©. This approach involves a rethink on allocating resource with a heavy bias towards focussing on behaviours and successful outcomes. These include:

• Relationship management and governance (tailored to fit each provider and client);
• A mutual understanding of corporate objectives and constraints;
• Performance Incentives, innovation and reward structures;
• Change management and transition;
• Transformation planning and execution (with emphasis on retained organisation); and
  
• Key (critical) performance indicators and measurement.

This approach is far more likely to result in a successful outcome.

For more information on this approach, please read the thought leadership piece titled, Legislating for Success © or contact us.