IT outsourcing (ITO) is now firmly established in the world of global business, both in the public and private sector. As a result, there is a strong supplier market – both in terms of established multi-national providers and emerging players from ‘off-shore’ locations.
A mature market of this sort, characterised by longer term contracts, comes with its own challenges. For example: how do you keep the relationship fresh? With the rapid pace of technological change – how do you ensure you have access to innovation and new thinking and products?
We examine some of these issues in our insight paper “In a period of unprecedented change, what should be your next move?”.